Especially when it comes to unemployment, illness or the loss of a loved one, one is grateful for practical tips. This is because documents are often required that first have to be drawn up. The claims team at Société Générale Insurance in Hamburg will personally take care of your requests. We tell you what you need, where to get it and how to proceed. Step by step.
All around your contract
Do you have questions about your insurance coverage or a claim? Our experts will be happy to help you get and submit the right documents.
"It is important that all clients* understand us: our conditions, our decisions and why we need more information. They are people we care about, not 'damages'. That's why we also regularly ask customers if and how satisfied they are. That way we can always get a little better." *all persons are always meant: w,m,d.job advertisement
The path to benefits
We provide our insurance benefits up to the maximum duration and amount of benefits for the respective insured risk. Therefore, in the event of incapacity for work or unemployment, we will continue to require appropriate proof from you of the continuation of the benefit case. In the event of death, the loan amount will be paid in one sum by us to your lending company. In the event of a serious illness, for example, there will be one-off payments or we will balance your insured account.
It's that easy:
First, please report your insurance claim as soon as possible to the company to which you pay the installments. You will find the contact details for this in your contract documents.
Your lending company now informs us about the receipt of your claim notification. In most cases, we will then already have the necessary information on your contract.
You will now receive a "benefit case notification". You fill out this form, sign it and return it to us with the required documents.
Once we have received all the documents, we will let you know at short notice whether we can provide an insurance benefit. If so, we will pay the insured amount to your lending company in favor of your credit or customer account or - depending on the product and contract type - also to you.