This is how easy it is:

  1. Report the insured loss as quickly as possible to the company you pay your instalments to. You will find the contact data in your insurance documents.
  2. Your lending institution will inform us straight away of the receipt of your loss report. You will then be sent a claim form on which you will be requested to provide further information. Then you sign the form and return it to us with the necessary documents.
  3. After we have received all the required documents, you will soon be informed whether we can pay out an insurance benefit. If the decision is positive, we will pay the insured sum to the lending institution to be credited to your credit or customer account. You will receive credit for any payments already made.
  4. We will pay out our insurance benefit for up to the maximum period and the maximum amount for the insured risk in question. In the case of inability to work or unemployment you will be asked to provide us with evidence that you are still unable to work or unemployed. In the event of death we will pay the outstanding amount of the loan to your lending institution in a lump sum.

Do you have questions concerning your insurance contract or the current processing of your claim? Our service advisors will be pleased to help you to apply for and submit the necessary documents.


040 64603-140